Roy's Window Cleaning Unique Document ID: RWGC-2025-05-TOS

1. Service Agreement

These terms apply to all cleaning services provided by Roy's Window and Gutter Cleaning Ltd. By booking a service, you agree to these terms in full.

2. Booking and Scheduling

Services can be booked via WhatsApp, phone, or our website contact form
You will receive a WhatsApp message the evening before your scheduled appointment
If you need to cancel or reschedule, we ask for at least 24 hours' notice
Services may be rescheduled due to poor weather or other operational reasons

We currently offer window and gutter cleaning services in:

All pricing is based on individual property factors including size, number of windows, access, and specific service requirements
Each property is quoted individually — we do not use blanket pricing
Payment is due upon completion via bank transfer only
Additional services (e.g. gutter cleaning or conservatory roofs) are quoted and charged separately
Quotes are valid for 30 days unless otherwise stated

We aim to deliver a consistently high standard of service by:

Using professional-grade, eco-friendly equipment
Cleaning upper windows with pure water systems and ground floor windows using traditional methods
Including sills and frames as part of our standard clean (where accessible)
Prioritising safety and complying with all health and safety regulations

Your satisfaction matters to us:

If you're not happy with the quality of the clean, contact us within 24 hours and we will return to address any concerns
This guarantee applies to service quality only and excludes weather-related changes that occur after cleaning

To keep things fair:

Cancellations or rescheduling requests must be made with at least 24 hours' notice
No-shows, locked gates, or cancellations after arrival may result in the full service fee being charged
Where access is blocked, we may clean only the front of the property and still charge for the full job

CopyrightID: RoysWindow-2025-Terms-Protected

To help us deliver an effective service:

Ensure safe, clear access to all windows and work areas
Move any vehicles, scaffolding, bins, or obstacles that block access to windows
Items that cannot be moved within a reasonable time may result in skipped windows, but the full fee may still be charged
Remove valuables or fragile items from window sills
Secure pets before our arrival
Inform us in advance of any specific instructions or property-related concerns
Cleaning is external by default; internal window cleaning is only provided where explicitly agreed

For customers on a recurring monthly schedule:

No long-term contracts – you may pause or cancel service at any time with notice
We do not charge exit fees unless a formal contract has been agreed (e.g. for schools or commercial clients)
Ongoing missed appointments or repeated last-minute rescheduling may result in cancellation of service

For your peace of mind:

We carry full public liability insurance
We are not liable for pre-existing damage or defects
Claims for damage allegedly caused during service must be raised immediately after the clean
We cannot accept responsibility for issues caused by structural faults, poor maintenance, or access-related limitations

We may update these terms occasionally. Any changes will apply to future bookings and will be communicated to regular clients.

If you have any questions about these terms, please contact us using the contact details provided on our website.