Cleaning Services Terms and Conditions

RWGC-TOS-2026 royswindowandguttercleaning.co.uk

1. Service Agreement

These terms apply to all cleaning services provided by Roy's Window and Gutter Cleaning Ltd. By booking a service, you agree to these terms in full.

2. How It Works

• Use our online pricing tool to get a guide price based on your property details
• Submit a booking request through our website with your contact and property information
• You will receive a confirmation email and SMS with your booking reference and next steps
• We will then confirm your cleaning date directly
• Payment is made by bank transfer after each clean
• For ongoing customers, you will receive a text message the evening before your next scheduled clean

3. Scheduling

• If you need to cancel or reschedule, we ask for at least 24 hours' notice
• Services may be rescheduled due to poor weather or other operational reasons

4. Service Areas

We currently offer window and gutter cleaning services in:

• Rushden (main area)
• Higham Ferrers (main area)
• Wellingborough (main area)
• Irthlingborough
• Raunds
• Finedon
• Stanwick
• Wollaston
• Bozeat
• Wymington
• Newton Bromswold
• Chelveston
• Great Doddington
• Other nearby surrounding areas (subject to availability)

5. Pricing and Payment

• All pricing is based on individual property factors including size, number of windows, access, and specific service requirements
• Each property is quoted individually — we do not use blanket pricing
• Payment is due upon completion via bank transfer only
• Additional services (e.g. gutter cleaning or conservatory roofs) are available to existing window cleaning customers only and are quoted and charged separately
• Quotes are valid for 30 days unless otherwise stated

6. Service Standards

We aim to deliver a consistently high standard of service by:

• Using professional-grade, eco-friendly equipment
• Cleaning all windows (top and bottom) using a water-fed pole system with purified water
• Cleaning doors using traditional hand-cleaning methods
• Including sills and frames as part of our standard clean (where accessible)
• Prioritising safety and complying with all health and safety regulations

7. Satisfaction Guarantee

Your satisfaction matters to us:

• If you're not happy with the quality of the clean, contact us within 24 hours and we will return to address any concerns
• This guarantee applies to service quality only and excludes weather-related changes that occur after cleaning

8. Cancellation Policy

To keep things fair:

• Cancellations or rescheduling requests must be made with at least 24 hours' notice
• No-shows, locked gates, or cancellations after arrival may result in the full service fee being charged
• Where access is blocked, we may clean only the front of the property and still charge for the full job

RWGC-TOS2-2026 royswindowandguttercleaning.co.uk

9. Property Access and Customer Responsibilities

To help us deliver an effective service:

• Ensure safe, clear access to all windows and work areas
• Move any vehicles, scaffolding, bins, or obstacles that block access to windows
• Items that cannot be moved within a reasonable time may result in skipped windows, but the full fee may still be charged
• Remove valuables or fragile items from window sills
• Secure pets before our arrival
• Inform us in advance of any specific instructions or property-related concerns
• Cleaning is external by default; internal window cleaning is only provided where explicitly agreed

10. Regular Service Terms

For customers on a recurring monthly schedule:

• No long-term contracts – you may pause or cancel service at any time with notice
• We do not charge exit fees unless a formal contract has been agreed (e.g. for schools or commercial clients)
• Ongoing missed appointments or repeated last-minute rescheduling may result in cancellation of service

11. Liability

Please note:

• We are not liable for pre-existing damage or defects
• Claims for damage allegedly caused during service must be raised immediately after the clean
• We cannot accept responsibility for issues caused by structural faults, poor maintenance, or access-related limitations

12. Changes to These Terms

We may update these terms occasionally. Any changes will apply to future bookings and will be communicated to regular clients.

13. Contact

If you have any questions about these terms, please contact us using the contact details provided on our website.