What areas do you cover?

I provide professional window and gutter cleaning services throughout Rushden, Higham Ferrers, Wellingborough, Irthlingborough, Raunds, Finedon and surrounding Northamptonshire villages. If you're not sure if I cover your area, please get in touch!

How much do your services cost?

Pricing varies depending on the size of your property and the services you require. I offer competitive rates and provide free, no-obligation quotes. Simply contact me via WhatsApp or the contact form with details about your property, and I'll get back to you with a quote.

What cleaning methods do you use?

I use professional pure water systems for window cleaning, which leaves your windows spotless without streaks. For gutter cleaning, I use specialized equipment to safely remove debris and ensure proper water flow. All methods are safe for your property and environmentally friendly.

How often should I get my windows cleaned?

Most homes benefit from monthly window cleaning to maintain a spotless appearance. However, the frequency can vary based on your location, surrounding environment, and personal preferences. I offer flexible scheduling options including monthly, bi-monthly, or one-off cleans.

Do I need to be home during the cleaning?

No, you don't need to be home. Most of the work is done from the outside, and I can access your windows and gutters without needing to enter your property. Payment can be arranged conveniently through bank transfer or other methods we agree upon.

How do I book your services?

Booking is easy! Simply contact me via WhatsApp for the fastest response, or fill out the contact form on this page. I'll get back to you promptly to discuss your requirements and arrange a convenient time for your service.

Privacy Policy | Roy's Window and Gutter Cleaning

Introduction

Roy's Window and Gutter Cleaning is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe.

Information We Collect

We may collect personal information when you:

Request a quote
Book a service
Contact us via phone, SMS, email, or our website

This may include:

Name
Phone number
Email address
Property address
Service details or preferences

We may also collect limited technical data via cookies and analytics tools when you visit our website (e.g. browser type, IP address, device type).

How We Use Your Information

We use your personal data to:

Provide and manage window and gutter cleaning services
Respond to enquiries and send appointment reminders
Maintain records for customer service, scheduling, and accounting
Comply with legal obligations (such as tax and bookkeeping requirements)
Improve our website, service efficiency, and advertising reach

We do not sell or share your data with third parties for unrelated purposes. Where necessary, we may use third-party services (such as analytics tools or hosting platforms) that process data on our behalf under our instructions.

Email Communications

When you sign up for our services via our website, you will receive a confirmation email to the address you provide, summarising your registration details. This is a transactional message sent as part of the service you requested — not marketing. We use MailerSend to deliver emails on our behalf — MailerSend Privacy Policy.

Analytics

We use a lightweight, custom-built analytics system to understand how visitors use our website. This system does not set cookies and does not collect personally identifiable information. It records anonymous data such as pages visited, referral source, and device type to help us improve our services.

Cookies

Our website uses only essential cookies required for it to function — such as session management and remembering your cookie preference. For full details, see our Cookie Policy.

Data Storage and Security

We store personal data securely using:

A password-protected, encrypted CRM and internal database
Secure business cloud storage for administrative records and analytics
Professional web hosting with data stored in UK/EU regions in line with data protection regulations
Secure messaging platforms for customer communications

Access to customer data is restricted to the business owner. We implement regular updates and follow best-practice security measures. However, no system is entirely immune to risks, and we encourage customers to share only necessary data.

Data Retention

We keep your details for as long as we're providing services to you, or as long as needed for legal and tax records. We regularly clear out data that's no longer needed.

Your Rights

You can request to access, update or delete your personal information at any time by contacting us directly.

Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page and take effect immediately. Please check back from time to time to stay informed.

Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.