Introduction

Roy's Window & Gutter Cleaning is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe.

Information We Collect

We may collect personal information when you:

Request a quote
Book a service
Contact us via phone, SMS, email, or our website

This may include:

Name
Phone number
Email address
Property address
Service details or preferences

Our website uses only the essential cookies needed for it to function (for example, remembering your chosen service area). We do not run website analytics or visitor tracking.

How We Use Your Information

We use your personal data to:

Provide and manage window and gutter cleaning services
Respond to enquiries and send appointment reminders
Maintain records for customer service, scheduling, and accounting
Comply with legal obligations (such as tax and bookkeeping requirements)
Improve our service

We do not sell or share your data with third parties for unrelated purposes. Where necessary, we use third-party services (our email provider and web host) that process data on our behalf under our instructions.

Email Communications

When you submit a quote request, your details are emailed to us (the business owner) so we can prepare your quote and get back to you — usually by text. We do not send you an automated email. We use Resend to deliver these enquiry emails to us — Resend Privacy Policy.

Cookies

Our website uses only essential cookies required for it to function — such as remembering your chosen service area. For full details, see our Cookie Policy.

Data Storage and Security

When you enquire or sign up through this website, your details are sent directly to us by email and handled by the business owner. The website itself does not keep a customer database or CRM. We hold your information in:

Our business email inbox, to receive and respond to your enquiry
Our own records for scheduling, customer service and accounting

Email delivery is handled by Resend, and the website runs on professional hosting with data in UK/EU regions in line with data protection regulations. Access to your data is restricted to the business owner. No system is entirely immune to risk, so we encourage customers to share only the information needed.

Data Retention

We keep your details for as long as we're providing services to you, or as long as needed for legal and tax records. We regularly clear out data that's no longer needed.

Your Rights

You can request to access, update or delete your personal information at any time by contacting us directly.

Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page and take effect immediately. Please check back from time to time to stay informed.

Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.