Introduction

Roy's Window and Gutter Cleaning Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what personal information we collect, how we use it, how we keep it secure, and your rights under UK data protection law.

Information We Collect

We may collect personal information when you:

Request a quote
Book a service
Contact us via WhatsApp, phone, email, or our website

This may include:

Name
Phone number
Email address
Property address
Service details or preferences

We may also collect limited technical data via cookies and analytics tools when you visit our website (e.g. browser type, IP address, device type).

How We Use Your Information

We use your personal data to:

Provide and manage window and gutter cleaning services
Respond to enquiries and send appointment reminders
Maintain records for customer service, scheduling, and accounting
Comply with legal obligations (such as tax and bookkeeping requirements)
Improve our website, service efficiency, and advertising reach

We do not sell or share your data with third parties for unrelated purposes. Where necessary, we may use third-party services (such as analytics tools or hosting platforms) that process data on our behalf under strict confidentiality and security terms.

WhatsApp Communication

We use WhatsApp Business to confirm appointments, send service reminders, and respond to enquiries. By messaging us via WhatsApp, you consent to receiving replies. You may opt out at any time by contacting us directly.

Please note: Your use of WhatsApp is governed by WhatsApp's Privacy Policy.

Marketing, Tracking, and Social Media

We use digital tools to advertise and measure the effectiveness of our website and marketing efforts. This includes:

Google Analytics – to understand visitor behaviour and improve our website
Google Tag Manager – to manage analytics and tracking tools
Meta Pixel (Facebook) – to track website activity and deliver relevant Facebook ads
Google Places API – to display reviews and business info

These tools may collect anonymous or pseudonymous data such as IP address, device type, browser settings, and pages visited. This helps us measure ad performance and deliver relevant advertising. For more information, please refer to:

We also interact with customers on our Facebook Business Page and in local Facebook community groups. Any personal information you voluntarily share on social platforms is governed by the platform's own privacy policy.

Cookies

Our website uses cookies to:

Enable key functionality
Remember user preferences
Analyse traffic and improve the site experience

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.

Data Storage and Security

We store personal data securely using:

A password-protected, encrypted CRM and internal database
Secure business cloud storage for administrative records and analytics
Professional web hosting with data stored in UK/EU regions in line with data protection regulations
Secure messaging platforms for customer communications

Access to customer data is restricted to the business owner. We implement regular updates and follow best-practice security measures. However, no system is entirely immune to risks, and we encourage customers to share only necessary data.

Data Retention

We keep your personal data only as long as necessary to:

Provide our services
Comply with legal and tax obligations
Manage business records and customer relationships

We regularly review and securely delete or anonymise data that is no longer required.

Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page and take effect immediately. Please check back from time to time to stay informed.

Contact

If you have questions about this Privacy Policy or how we handle your data, you can contact us.